Terms of Service

Last Updated: April 17, 2026

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1. Scope of Application and Service Delivery

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These terms and conditions apply to all professional services provided by Lemon Flow (hereinafter referred to as the "Service Provider"). A service is deemed delivered once the agreed-upon actions have been completed or the final report has been submitted.

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2. Software and Third-Party Fees

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The Client is responsible for all licensing fees for the software they utilize (e.g., Klaviyo, Shopify) as well as all advertising budgets (e.g., Meta, Google). The Service Provider is not a party to any agreements between the Client and third-party software providers.

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3. Client Materials and Marketing Consents

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The Client warrants that all email lists provided to Lemon Flow have been collected in accordance with GDPR regulations. The Service Provider shall not be held liable for any consequences resulting from insufficient marketing consents or inaccuracies in the materials provided by the Client.

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4. Payment Terms and Delays

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Invoicing is conducted by Lemon Flow through the Ukko.fi service. The payment term is 14 days. If the Client fails to provide the necessary access rights or materials within the agreed schedule, the Service Provider reserves the right to invoice for the capacity and time reserved for the project.

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5. Limitation of Liability

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The Service Provider applies industry best practices; however, the following limitations apply:

• Results: The Service Provider does not guarantee the achievement of specific sales targets or conversion rates.

• Technical Constraints: The Service Provider is not responsible for email deliverability if the issue is caused by email service provider (e.g., Gmail, Outlook) algorithms or the reputation of the Client’s domain.

• Indemnification: The Service Provider’s total liability is limited to a maximum of the VAT-exclusive amount paid for the specific service in question. Indirect damages (such as loss of revenue or profit) shall not be compensated.

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6. Intellectual Property Rights

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Ownership of the performed work is transferred to the Client only after the invoice has been paid in full. The Service Provider reserves the right to use the work as a reference for marketing purposes unless specifically prohibited in writing.

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7. Cancellation Policy

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If a project is cancelled by the Client, the Service Provider is entitled to invoice for the work performed up to that point, with a minimum charge of 50% of the total agreed project price to compensate for the reserved capacity.

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8. Governing Law and Dispute Resolution

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Any disputes shall primarily be resolved through negotiation. If a settlement cannot be reached, the dispute shall be settled at the District Court of Hyvinkää (Hyvinkään käräjäoikeus), in accordance with Finnish law.